Robinsons Estate Agents is a trusted and established presence across the North East of England, with multiple branches strategically positioned to serve your needs. We have been helping individuals and families buy, sell, rent and let properties for decades, building up a wealth of expertise and knowledge in the local market.
Sales and lettings
- Guiding you through the entire process of buying or selling a property, ensuring a smooth and stress-free experience.
- Comprehensive market analysis to determine the right price for your property.
- Expert negotiation skills to secure the best possible outcome for you.
Landlord services
- Comprehensive property management solutions, including tenant sourcing, rent collection, and maintenance coordination.
- Detailed tenant referencing and credit checks.
- Legal compliance guidance and peace of mind for landlords.
Additional services
- Fine & Country auctions for unique and high-value properties.
- Student-specific services, including dedicated student portals and rental property searches.
- Comprehensive property management solutions for landlords.
Our Values
Our team is driven by a passion for exceptional customer service, underpinned by core values of:
- Integrity: We operate with transparency and honesty in all our dealings.
- Professionalism: We leverage our expertise and resources to deliver outstanding results.
- Customer focus: We prioritize your needs and provide personalized attention throughout the process.
- Community engagement: We actively support local initiatives and contribute to the success of the communities we serve.
Experience the Robinsons Difference
Robinsons Estate Agents stands out through:
- Extensive market knowledge: We have in-depth understanding of the diverse property market across the North East.
- Market-leading technology: We utilize advanced online platforms and marketing tools to reach the widest audience.
- Responsive and dedicated team: Our experienced and friendly staff are always available to support you.
Get in touch today to discuss your property needs and discover the difference Robinsons Estate Agents can make in your journey.
Poor Service and Negative Experiences
- Several reviewers have had negative experiences with Robinsons Estate Agents, citing poor communication, unprofessional staff, and a lack of efficiency. Barbara, as a negotiator, was accused of ignoring customer emails, while another reviewer claimed that the agency was "absolutely the worst" in the north east.
- One reviewer was left feeling frustrated and stressed due to the agency's failure to deliver on their promises, leading to the loss of funds. Others have reported being misled and treated rudely by staff.
Positive Comments
- However, some reviewers have had excellent experiences with the agency, citing friendly and efficient staff, excellent communication, and a quality service. Several reviewers praised specific agents, such as Ms. Danielle, Alex, and Angela, for their professionalism and helpfulness.
Key Issues and Concerns
- Poor communication and lack of response from agents
- Unprofessional staff behavior and attitude
- Failure to deliver on promises and missed deadlines
- Misleading customers and causing stress
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