Your Perfect Surveyor, Your Perfect Solution
Welcome to Pinnacle Surveyors, an independent firm of chartered surveyors with a wealth of experience in the industry. Based in the East Midlands, we work with all the major Banks and Building Societies, providing a variety of reports and valuations for our clients. With offices located countrywide, we are well-positioned to assist you with your property needs, no matter where you are located.
Services Offered
At Pinnacle Surveyors, we specialise in market valuations, Help to Buy valuations, and home surveys. Our team of fully qualified and registered Chartered Valuation Surveyors have extensive experience in the industry and are dedicated to providing accurate and reliable reports.
Market Valuation - Our market valuation report confirms the current market value of a property, based on sales of similar properties in the local area. This report is RICS Red Book compliant and can be used for a variety of purposes, including shared ownership, matrimonial, probate, and tax.
Help to Buy Valuation - Our Help to Buy valuation report confirms the current market value of a property for Help to Buy Equity Loan redemption. This report is fully compliant with Homes England requirements and is used to calculate the payback amount for Help to Buy loans. It is valid for three months but can be extended if necessary.
Home Surveys - We offer a range of home surveys, including Level 2 and Level 3 surveys, as well as our Property PinnPoint Level 1 survey. Our Level 2 survey is suitable for standard properties up to 150 years old and includes a traffic light system to highlight any urgent repairs. Our Level 3 survey is a more comprehensive report that includes comments on potential hidden defects and repair options. Our Property PinnPoint Level 1 survey is a photo-based report that is most suitable for conventional, modern homes.
Our Values
At Pinnacle Surveyors, we are committed to providing a professional and personalised service to all of our clients. We pride ourselves on our diverse, innovative, and customer-focused approach, and are dedicated to reducing our carbon footprint through our Carbon Reduction Plan. We are also proud to be a firm regulated by RICS.
Meet the Team
Our team of experienced professionals are dedicated to providing the highest level of service to our clients. With a combined experience of over 150 years, our office team are highly knowledgeable in surveys, property, and mortgages. Led by our Managing Director, Technical Director, and Senior Surveyors, our team of administrators, bookers, and typists work together to ensure that every report is completed within our strict turnaround times.
Our History
Pinnacle Surveyors was founded in 2010 by two surveyors based in Derby. Over the past decade, we have expanded throughout England, Wales, and Northern Ireland, and now boast a team of over fifty surveyors and thirteen administration staff. We have gained contracts with lender clients and have built up successful partnerships with many estate agency brands, lender clients, Panel Managers, and referral portals.
Contact Us
If you would like to learn more about our services or to request a quote, please do not hesitate to contact us. Our team are always on hand to answer any questions you may have and to provide you with the expert advice you need.
Issues with Surveyors and Valuations
Inconsistent and Inaccurate Valuations
Multiple reviewers have reported receiving inconsistent and inaccurate valuations from Pinnacle Surveyors. The valuations were often lower than expected, with some reviews stating that the valuation was 15k, 20k, 30k, 40k, or even 80k lower than market value or the valuations provided by other surveyors.
Unprofessional and Incompetent Surveyors
Several reviewers have expressed dissatisfaction with the surveyors' professionalism and competence. Some reviewers reported that the surveyors were rude, cold, and didn't provide reasons for their valuations. Others stated that the surveyors didn't spend enough time at the property, barely looked around, and didn't notice important features.
Lack of Accountability
Reviewers have reported difficulties in getting Pinnacle Surveyors to take responsibility for their mistakes. When issues were raised, the company allegedly didn't respond or refused to accept liability.
Impact on Mortgage Applications and Sales
The inaccurate valuations and unprofessionalism of Pinnacle Surveyors have caused significant stress and financial implications for many reviewers. Several reviewers reported that the valuation affected their ability to complete a mortgage extension, remortgaging process, or even led to the decline of a mortgage lender.
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