QUALIFIED, PROFESSIONAL, IMPARTIAL
Who We Are
TCL Chartered Surveyors is a reputable and reliable team of experienced surveyors based in Central London. We provide a comprehensive range of professional services to both residential and commercial clients, helping them navigate the complexities of property transactions, maintenance, and development. Our primary aim is to empower our clients with accurate information and tailored solutions to meet their individual needs.
Our Expertise
TCL offers a diverse portfolio of services covering all aspects of property ownership and development. Our expertise includes:
Residential Property
- Pre-acquisition surveys to inform potential homebuyers about structural integrity and potential issues
- Defect diagnosis and remediation planning
- Planned Preventative Maintenance (PPM) schedules for comprehensive property upkeep
- Building surveying to assess property value and condition
- Party wall mediation and dispute resolution
Commercial Property
- Acquisition and disposal advice for new leases or freehold premises
- dilapidation management for leasehold properties
- Contract administration and project management for construction and refurbishment
- Valuation and risk assessment for insurance purposes
Advanced Technologies
To enhance our client experience, TCL utilizes state-of-the-art technology, including:
- Matterport Pro Camera: Comprehensive 3D virtual imaging for precise property assessments
- Defect diagnosis software: Advanced tools for pinpointing and prioritizing property imperfections
Client-focused Approach
At TCL, we are committed to providing a client-focused approach, characterized by:
- Personalized attention and tailored solutions
- Clear and concise communication throughout the process
- Flexible and efficient turnaround times
- Transparent and competitive fees
Our Values
Our core values guide our work:
- Professionalism: Delivering accurate and reliable information
- Integrity: Maintaining independence and transparency
- Client-centricity: Prioritizing client needs and expectations
- Innovation: Embracing technological advancements for efficient solutions
Conclusion
TCL Chartered Surveyors is your trusted partner in navigating the complexities of property ownership, development, and maintenance. With our comprehensive expertise, advanced technologies, and client-focused approach, we empower our clients to make informed decisions and achieve their property goals.
Overall Quality of Service
TCL Surveyors have received mixed reviews, ranging from extremely positive to highly negative. While some customers have praised their professionalism, expertise, and value for money, others have been disappointed with their service, citing issues with pricing transparency, responsiveness, and the quality of their reports.
Positive Feedback
Several customers have raved about the service provided by TCL Surveyors, highlighting the expertise and professionalism of their surveyors. They have praised the thoroughness of their reports, which have helped identify hidden issues with properties, allowing buyers to negotiate better prices. The team's communication skills have also been commended, with some customers expressing gratitude for their helpfulness and willingness to answer questions.
Negative Feedback
On the other hand, some customers have expressed dissatisfaction with their experience. One reviewer was unhappy with the pricing, describing it as "sneaky" and "lacking honesty and transparency." Others have complained about the slow response times and the need to chase the company for updates. Additionally, one reviewer felt that the company's award-winning service did not match the quality they expected.
Recommendations
Some customers have reported that TCL Surveyors' services have been worthwhile, saving them money in the long run by identifying potential issues with properties. Others have recommended the company to others, citing their expertise, professionalism, and attention to detail.
